Dashboard Ticket System
Open a support ticket directly from your artist dashboard — no external email needed.
Threaded Conversations
Full conversation history for every ticket so nothing gets lost and context is always preserved.
Category-Based Routing
Tickets are categorized (distribution, earnings, account, KYC, billing, technical) for faster resolution.
Status Tracking
See whether your ticket is Open, In Progress, or Resolved — no wondering if anyone saw your message.
Priority Levels
Urgent and high-priority issues are escalated for faster handling by our team.
Admin Response Notifications
You're notified when our team responds to your ticket so you can reply promptly.
Open a support ticket
Go to Support in your artist dashboard and click "New Ticket." Choose a category and describe your issue.
Our team receives it
Your ticket is immediately visible to our support team, categorized by type and priority.
We investigate and respond
Our team researches your issue and provides a detailed response — usually within 1–2 business days.
Resolve together
Continue the conversation in the ticket thread until your issue is fully resolved and closed.